LanguagesEnglish for Technical ProfessionalsArchitecture and Incidents

Stakeholder Updates: Nói Với Non-Technical Audience

1 min read4 lessons in this module
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Stakeholder không cần mọi chi tiết kỹ thuật. Họ cần impact, status, risk, ETA, decision needed.

Mục tiêu

  • Viết update dễ hiểu cho PM/manager/client
  • Giảm jargon
  • Nêu next step rõ

Template

text
Current status:
Impact:
What we are doing:
ETA:
Decision needed:

Ví dụ:

text
Current status:
Checkout is currently stable after the rollback.

Impact:
Some guest users were unable to place orders for about 18 minutes.

What we are doing:
The team is validating the missing configuration and adding a pre-deployment check.

ETA:
We expect to complete verification by 3 PM.

Translate technical detail

Technical:

text
The payment service failed during initialization because an environment variable was missing.

Stakeholder-friendly:

text
The payment service could not start correctly because a required deployment setting was missing.

Bài tập nhanh

Viết update cho PM về một release bị delay vì integration test fail.